INDUSTRY HealthTech & Wellness

Advanced lifecycle solutions for digital patient & customer experiences.

Trusted By:

CONSUMER-GRADE PATIENT ENGAGEMENT
Digital lifecycle solutions for consumer-driven, scalable healthcare CX

As digital transformation accelerates in healthcare, organizations must ensure that their customer experience keeps pace with innovation.

Innovate. Then Do It Again.

Consumer Serve builds ROI-optimized CX solutions for HealthTech and Wellness leaders

Consumer Serve delivers people, technology, and proven methodologies to create unmatched patient, member, and customer experiences.

01

Drive More Customers Into Your Ecosystem

Our marketing experts launch targeted campaigns across Google, Facebook, LinkedIn, Pinterest, and more—bringing patients and members directly into your healthcare ecosystem.

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02

Embed Technology to Enhance Omnichannel CX Outcomes

From AI-powered feedback analytics to advanced training systems, our proprietary platforms ensure superior outcomes across phone, chat, email, and social channels.

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03

Build Your Burst Capacity CX Engine

We combine a flexible hybrid workforce with elite workforce management to deliver unmatched seasonal and surge capacity without compromising quality.

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04

Enhance Every Interaction with Integrated BI & Analytics

Our business intelligence and analytics provide actionable insights from patient and member interactions, enabling improvements in care coordination, cost reduction, and risk mitigation.

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The World’s Most Powerful Brands Rely on Consumer Service AI

We deliver AI-powered BPO solutions that ignite unstoppable growth and set the gold standard for customer excellence.

Everything in its right place.

The On-Demand Patient Experience Ecosystem, Powered by Consumer Serve

Consumer Serve’s CX Performance Methodology is purpose-built for healthcare and wellness, ensuring repeatable, reliable success across patient and member journeys.

Patient Access & Support

Centralized scheduling
Post-appointment follow-up & care coordination
Readmission reduction solutions
Prescription refill support

Patient Experience, Outreach & Wellness

Patient experience management
Digital outreach campaigns
Population health support
Chronic disease management
Remote patient monitoring

Member Acquisition & Support

New member enrollment
Digital marketing & outreach
Member support services
Closing gaps in care

Payment, Billing & Collections

Digital self-pay solutions
Claims management
Early-out collections
Billing support
Compliance & fraud prevention

CX for Health & Wellness Tech

Experience management solutions
Digital acquisition campaigns
Claims & billing support
Analytics & business intelligence
Customer loyalty & reputation management

Laura Mitchell

ConsumerServe transformed how we connect with our customers. Their multilingual support, powered by AI, allowed us to expand globally without friction, while their sales specialists turned service calls into lasting relationships that boosted retention. 💪

Daniel Cho

We chose ConsumerServe for digital acquisition, and the results exceeded expectations. Their campaigns delivered qualified leads at scale, while the CX team ensured every new customer felt valued from the very first interaction. 🔥

Rachel Gomez

What impressed us most was the blend of advanced technology and human empathy. ConsumerServe’s AI platform empowered agents to resolve issues quickly, while preserving the warmth and authenticity that our brand stands for. 👏

Laura Mitchell

Daniel Cho

Rachel Gomez

Elena Rossi

ConsumerServe’s analytics brought clarity to our CX performance. The insights into customer sentiment and behavior allowed us to adapt strategies in real-time, improving both satisfaction scores and revenue opportunities simultaneously.

Michael Stevens

I’ve worked with many outsourcers, but ConsumerServe stands apart. Their focus on agent training and AI-assisted tools meant our customers received fast, accurate, and friendly support that elevated brand loyalty across every touchpoint. 💸

Priya Desai

ConsumerServe’s digital campaigns were exceptional. They launched and managed ads with precision, lowering our acquisition cost while increasing lead quality. Paired with their service teams, it created a smooth path from click to conversion. 🏆

Elena Rossi

Michael Stevens

Priya Desai

Omar Khan

ConsumerServe helped us streamline customer care across channels. Their real-time translation tools removed barriers, ensuring every customer was understood, no matter the language. This inclusivity gave us a powerful competitive advantage in diverse markets. 🔮

Sophie Turner

We relied on ConsumerServe to manage seasonal demand. They scaled seamlessly, providing agents who not only handled volume but also increased upsell conversions. Their expertise turned our busiest season into our most profitable yet. 💥

James Patel

From digital marketing to customer retention, ConsumerServe covers the full journey. Their ability to acquire, engage, and nurture has made them more than a vendor—they’re a partner driving consistent, measurable growth for our brand. 🌟

Omar Khan

Sophie Turner

James Patel

Carlos Mendes

Their global delivery model gave us access to top-tier talent nearshore and offshore. ConsumerServe balanced cost-efficiency with performance, ensuring quality remained high, regardless of location or volume. 🚀

Hannah Lee

ConsumerServe turned feedback into action. Their survey and voice-of-customer tools provided insights we had overlooked, leading to changes in our processes that improved satisfaction and reduced churn dramatically. 🖼️

David Reynolds

The professionalism, innovation, and results ConsumerServe delivers are unmatched. They helped us reimagine customer experience as a revenue driver, not a cost center. Our board views them as critical to our growth strategy. 🔥

Retail And ECommerce

Banking & Financial Services

Streaming & Entertainment

Travel & Hospitality

Utilities

Delivery-And-Logistics

Government-Services

Healthtech-And-Wellness

Hightech

INDUSTRY HealthTech & Wellness

Trusted By:

CONSUMER-GRADE PATIENT ENGAGEMENT Digital lifecycle solutions for consumer-driven, scalable healthcare CX

Innovate. Then Do It Again.

Consumer Serve builds ROI-optimized CX solutions for HealthTech and Wellness leaders

01

Drive More Customers Into Your Ecosystem

02

Embed Technology to Enhance Omnichannel CX Outcomes

03

Build Your Burst Capacity CX Engine

04

Enhance Every Interaction with Integrated BI & Analytics

The World’s Most Powerful Brands Rely on Consumer Service AI

Everything in its right place.

The On-Demand Patient Experience Ecosystem, Powered by Consumer Serve

Patient Access & Support

Patient Experience, Outreach & Wellness

Member Acquisition & Support

Payment, Billing & Collections

CX for Health & Wellness Tech

Supercharge Your Customer Experience with ConsumerServices.AI

Designed & Built

Using Nexus Web

EVERY TOUCHPOINT MATTERS. Deliver Fast & Frictionless Healthcare CX, Now

Fast.

Flawless.

Flexible.

Predictable.

AI-Driven BPO Solutions for Key Industries

100k+

Businesses trust our AI-powered BPO Services.

Laura Mitchell

Daniel Cho

Rachel Gomez

Laura Mitchell

Daniel Cho

Rachel Gomez

Elena Rossi

Michael Stevens

Priya Desai

Elena Rossi

Michael Stevens

Priya Desai

Omar Khan

Sophie Turner

James Patel

Omar Khan

Sophie Turner

James Patel

Carlos Mendes

Hannah Lee

David Reynolds

Carlos Mendes

Hannah Lee

David Reynolds

frequently asked

questions

How does Consumer Serve support healthcare providers?

Do you work with both health-tech startups and established organizations?

How do you ensure compliance in healthcare CX?

Can Consumer Serve help with patient acquisition?

What solutions do you offer for chronic disease management or remote monitoring?

How do you handle surge capacity during seasonal or emergency demand?

Do you provide analytics for healthcare organizations?

How can healthcare brands partner with Consumer Serve?

Ready to take your customer experience to the next level? Let’s talk about your next big move.

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CONSUMER-GRADE PATIENT ENGAGEMENT
Digital lifecycle solutions for consumer-driven, scalable healthcare CX

Ready to take your customer experience to the next level?
Let’s talk about your next big move.